FAQs

What services does your company provide?

We provide high-end custom furniture, retail displays, and architectural millwork for commercial spaces.

What types of businesses do you work with?

We work with retail stores, boutiques, showrooms, offices, hospitality, and designers.

Do you offer both custom and ready-made furniture?

Yes, our main focus is custom projects, but we also offer a selection of ready-made pieces upon request.

Where are you located & what areas do you serve?

We are based in the Tri-State area, including New York, New Jersey, and surrounding regions.

Do you offer free consultations?

Yes, we offer complimentary project consultations

Can customers request specific materials, finishes, or fabrics?

Absolutely - all materials, finishes, hardware, and fabrics can be fully customized.

Is your furniture designed for heave commercial use?

Yes, everything is built for commercial durability and long term-use.

Do you offer eco-friendly or sustainable materials?

Yes, sustainable and eco-friendly material options are available upon request.

How do you determine pricing for custom furniture?

Pricing is based on materials, size, complexity, and project scope.

Do you offer packages, or bulk discounts for large projects?

Yes, volume and multi-location projects may quality for discounter pricing.

Are shipping fees included?

Shipping is calculated separately based on project size and location.

What payment methods do you accept?

We accept checks and wire transfers.

Do you require a down payment?

Yes, custom projects typically start with a deposit, with the balance due before delivery.

Do you deliver and install the furniture?

Yes, we offer full delivery and professional installation services.

Can you work after business hours or weekends for installation?

Yes, after-hours and weekend installation is available when needed.

Do you handle site measurements and on-site adjustments?

Yes, we take precise site measurements and make on-site adjustments to ensure a prefect fit.

What does the warranty cover?

We provide a warranty covering craftmanship and structural integrity.

Do you provide maintenance or repair services?

Yes, we offer ongoing maintenance and repair options for all projects.

Do you work with architects, interior designers, or contractors?

Yes, we collaborate with architects, designers, and general contractors.

Can you handle large-scale, multi-store rollouts and large commercial projects?

Absolutely - we specialize in multi-store rollouts and large commercial projects.

Do you accept rush or fast-turnaround projects?

Yes, expedited production is available depending on the project details.

How soon can we start once the design is approved?

Production typically begins immediately after approval and deposit.

What is your cancellation or change-order policy?

Changes are accepted during the design phase; once production starts, fees may apply.

What is your return policy for custom furniture?

Custom pieces are made to order and therefore non-returnable.

Do you offer guarantees on timelines or workmanship?

Yes - we guarantee premium workmanship and provide estimated timelines based on project complexity.